Thursday, September 6, 2007

Overcome Harmful Traditions That Delay Improvements
INTRODUCTION TO HOW TRADITION SLOWS DOWN IMPROVEMENTS
If It Ain't Broke, Don't Fix It
A motorist asks a farmer for a glass of water. The farmer obliges, using a hand pump to draw water from a well. The pump handle turns close to a board, and the farmer curses as he scrapes his knuckles against it.
Motorist: Why not move that board? It serves no purpose.
Farmer: It's been there since my father's time. If it was good enough for him, it is good enough for me.
Aping Human Beings
Imagine a cage containing five apes. In the cage, hang a banana on a string over some stairs. Before long, as the story goes, an ape will decide to go up the stairs to grab the banana. As soon as that ape touches the stairs, spray all the apes with icy water. After awhile, another ape will approach the stairs with the same result: All the apes are sprayed with cold water. Do this repeatedly and then just watch when another ape tries to climb the stairs. The other apes will attempt to prevent the ape, even though no cold water is sprayed on them.
Next remove one ape from the cage and replace that ape with a new one. The new ape sees the banana and wants to climb the stairs. To its horror, all of the other apes attack. After another thwarted attempt, the new ape knows that if it tries to climb the stairs, it will be assaulted. Now remove another of the original five apes and replace it with a new one. The newcomer goes to the stairs and is attacked. The previous newcomer enthusiastically takes part in the punishment although it has no idea why it was not permitted to climb the stairs.
After replacing the third, fourth, and fifth original apes, all the apes that had been sprayed with cold water are gone from the cage. Nevertheless, no ape ever again approaches the stairs.
Why not? 'Because that the way it's always been around here.' Sound familiar?
TRADITIONAL WAYS TO TOE THE LINE
The Pecking-Order Tradition: ' After You, Alphonse '
In most organizations, decisions have to follow a certain pathway. Someone who needs a decision begins the process by asking his or her boss. The boss asks her or his boss. This process continues until someone has the authority and wants to decide. When the decision is finally made, communicating the answer has to follow the same path in reverse down through the organizational pathway. Nothing has changed about this process since the days of feudal kings and their lords. But is this the fastest way to make progress? Hardly.
The Hazing Tradition: Get Down!
Organizations don't like to allow newcomers to become part of the group until the new people are put through some ridiculous initiation that had humbled the organization's veterans. Having humiliating experiences in common makes everyone feel more comfortable with one another. The apes in the cage would recognize the process.
The Slow Walking Tradition: Take the Tour
Few people like it when pressure is put on them. To avoid that pressure, many people will pretend to be at full effectiveness ' while working well below their self-perceived potential. When the big bosses arrive for an inspection, those who host the visitors will take the big brass on a long, slow tour designed to demonstrate that everyone is fully and effectively engaged. Every stop will have been rehearsed for weeks in advance, and everything will be perfect.
This tradition has been around for a long time. During a famine, Catherine the Great took a tour of Russia to see how the peasants were doing. A prosperous-appearing village was erected along the banks of the river just before her arrival. That night, the village was disassembled and transported down river to be erected again for viewing by the Czarina the next day in a new location.
The Time-Is-Money Tradition: How Much Is This Conversation Going to Cost Me?
Many organizations run themselves to be cost efficient. With stop watches and clipboards in hand, cost analysts ensure that activities not earning an adequate profit are ruthlessly slashed. In this way, profits are increased. Or are they? Sometimes the effects of the cost cutting actually harm profits.
Here's an example: There's no profit in taking back unsatisfactory products. Stores will put as few people as possible working on this task. There may be 30 customers in the store and 19 of them will be in line to return items while a single clerk works as slowly as possible. But wait in too many of these long lines and customers will buy somewhere else ' where the return lines aren't so long. A lost customer can cost a company thousands in profits. Sometimes that short-term cutting focus is the wrong way to look at things.
The Isolation Tradition: Solitary Confinement for Learning Development
Most organizations are reluctant to credit innovations and ideas that have prospered in other organizations. Engineers often skeptically refer to the sloppy work that everyone else does. Ironically, this approach is more often known as the 'Not Invented Here' Syndrome that almost always means falling behind the competition because everything 'Not Invented Here' is shunned.
The Inertia Tradition: Millwork Is My Trade
In 1848, gold was found at Sutter's Mill in northern California. There were literally large nuggets sitting in the river beds that could be picked up by the handful. Five minutes' labor would pay for a week's expenses. Sutter lost his business as a result. He kept trying to earn money with his sawmill while workers quit to carry off fortunes in gold. Similarly, many organizations focus on their past activities rather than grasping the great potential of the present.
STALL ERASERS
Many people find it hard to challenge their old ways of doing business, especially when stalled by tradition. Here are some examples of how leaders have been able to erase harmful traditions:
' Pretend to be a new management team that has been asked to turn around the problems brought about by the prior management's complacency.
' Take the least productive tasks you do now and delegate them to someone else who will do them well and appreciate the opportunity. Encourage that person to delegate her or his least productive tasks in the same way. And so on.
' If the methods you've been using don't work, begin controlled experiments to test all other ways even ways that call for reversing your direction.
' Turn the best performer's approach into a simple process that those with no experience can duplicate through automated promptings.
' Make it easy and quick for customers to solve the problems they encounter. Assume customers will behave honestly if that can help speed up and ease problems. They'll reward you with continual word-of-mouth praise and increased loyalty.
STALLBUSTERS
Identify Your Organization's Traditions and Their Original Purposes
Most traditions start with a purpose, but others start by accident. Before changing something, you should find out if the tradition still serves some useful purpose by asking the following questions:
' What traditions does the organization have that slow down or increase the cost of accomplishing important results?
' What benefits do these traditions provide?
' What values were intended to be served by the traditions?
' What problems are created by the traditions?
Identify Empowering Traditions You Can Use to Improve Performance
Traditions are powerful management tools for reinforcing good habits. People are more willing to abandon their own traditions when they learn that another organization's different traditions have led to high performance.
' What traditions do other organizations have that speed up progress, improve the results, and effectively reduce costs?
' Which of these traditions are consistent with your organization's values?
' How could the traditions be made more consistent with and supportive of your organization's values?
' Which aspects of these traditions are exciting and fun for people in your organization?
Establish New or Amended Traditions
What aspects of your organization do you want to have operating on automatic pilot for all employees? One of the best examples of automatic response is a tradition at Ritz-Carlton hotels. Whenever an employee notices or is told by a guest about a problem, the employee has the responsibility to fix the problem immediately. That tradition ensures that guests receive quick, courteous solutions while feeling encouraged to bring problems to the staff's attention. Higher guest satisfaction and loyalty usually follow from that tradition.
To create or change traditions in your organization, ask the following questions:
' What are the three most useful traditions your organization could have?
' How can the new traditions be established so that everyone will be delighted?
' How can you combine elements of existing traditions with useful elements of these new traditions?
' What has been the best way that your organization has previously launched traditions?
Copyright 2007 Donald W. Mitchell, All Rights Reserved

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Donald Mitchell is CEO of Mitchell and Company, a strategy and financial consulting firm in Weston, MA. He is coauthor of six books including The 2,000 Percent Squared Solution, The 2,000 Percent Solution, The Portable 2,000 Percent Solution, and The 2,000 Percent Solution Workbook. You can read about his work on improving effectiveness at: http://www.2000percentsolution.com .


Ensure the success of organisational conferences through the services of free venue finders
One needs to take utmost care while selecting a venue for arranging an official conference. The venue selected reflects (to a significant extent) the image of an organisation. That's why corporate houses spend quite a time and effort while selecting a conference venue.
However, spending that much time and effort for venue finding is always not feasible as there are umpteen business tasks that exist in the priority list of an organisation.
What is a quick and effective means to find a conference venue?
There are a number of professional agencies that offer the service of finding venues for conferences. These agencies recruit experts who have a good experience in understanding the client needs and helping them select a suitable conference venue. Many of these agencies are free venue finders. The advantage you will get by going for a free venue finding agency is that you will be able to get a conference venue as per your requirements...absolutely free! So, an organisation can save a substantial amount of time and money by opting for such an agency.
You must be wondering what makes these agencies provide the service free of cost.
Well, it is very simple and straightforward. The hotels and the conference venues with which the deal is struck by the venue-finding agency provides the funding. So, companies and event organisers can benefit from this and avail the venue-finding service absolutely free! There are no hidden charges to 'shock' you later. You need to just specify your requirements along with the date on which you require the venue...and just relax after that. The venue-finding agency That's why free venue finders are so popular among the organisations for finding conference venues.
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About The Author: Dona Markley writes for UK Conference Venue that offers free service to find confernce venues and centres in the UK and worldwide. She has done her masters in Business Administration and is currently assisting UK Conference Venues as a marketing specialist.


Conference venue: a reflection of your organisation's image
Looking out for a decent venue to organise an official conference? Clueless on how to arrange for a conference venue at a particular date and within a specific budget?
A conference venue has a paramount significance in the success of a corporate event. The choice of venue influences the image a corporate house will have in the eyes of public. So, utmost care needs to be taken while you select a venue for the conferences.
There are numerous UK Conference venues where organisations can arrange conference and official gatherings. It is quite time consuming and difficult (sometimes impossible) to search for and select a venue without proper guidance. Finding a conference venue can be expensive too. You need to shell out a significant sum of money to find a venue. In addition, you need to pay money for using the venue.
Arranging a conference is not less than a herculean task. It requires a considerable amount of administrative skills to plan out a conference. The right choice of a venue plays a crucial role in ensuring the conference takes place in a smooth and effective manner.
Nowadays, there are many specialist UK Conference venues finding agencies in the market who helps organisations in finding a venue for conferences on the required day and within a specific budget. These agencies have a panel of expert conference managers who have ample experience with regard to providing guidance on selecting the right venue for a conference.
You can utilise the experience and specialist approach of these agencies to find a suitable venue for the conferences. As these agencies have experience and knowledge in this field, they can help you deal with the hindrances in the process of finding a venue and also helps you to get a venue in the most economical manner.

About The Author: Dona Markley writes for UK Conference venues that offers free service to find confernce venues and centres in the UK and worldwide. She has done her masters in Business Administration and is currently assisting UK Conference Venues as a marketing specialist.